As an active member of the Northwest — A Simpson Maintenance Company Preventative Maintenance Plan, the Customer is entitled to the following benefits during the active contract term:

• Highest priority scheduling for repair appointments.
• Annual preventative maintenance inspections as outlined in the selected plan.
• Written maintenance reports and professional recommendations.
• Service reminders for scheduled maintenance visits.
• Front-of-the-line scheduling preference and preferred customer status.
• Priority consideration for emergency service requests, subject to technician availability and safety conditions.
• Appliance health reports and appliance life expectancy reports.
• Maintenance history tracking and reminder notifications.
• Seasonal maintenance reminders.
• Refrigerator temperature audits and dryer airflow testing.
• Annual whole-home appliance evaluation.
• Appliance replacement planning assistance.
• Front-of-the-line parts priority when parts are available through normal suppliers.
• 20% labor discount on eligible non-warranty repairs.
• 15% discount on eligible retail parts pricing.
• Preferred customer status during periods of high service demand.

Gold plan coverage includes up to eight residential appliances selected by the Customer. Eligible appliances include refrigerator/freezer, washer, dryer, dishwasher, range/oven, cooktop, and microwave.

Active plan members receive scheduling preference over non-members in the event of an appliance malfunction or breakdown.

Important: Priority scheduling does not guarantee same-day service. Service remains subject to technician availability, weather conditions, parts availability, manufacturer restrictions, safety conditions, and existing service obligations.

This plan is for routine maintenance and membership benefits only. It does not include:

• Customer must provide safe, clear, and reasonable access to each appliance.
• An adult 18 years or older must be present during service unless otherwise approved in writing.
• Pets must be secured before the technician enters the property.
• Customer must disclose known appliance issues, leaks, electrical concerns, prior repairs, pest activity, or unsafe conditions.
• Customer must provide reasonable notice to reschedule. Missed appointments, locked-out visits, or inaccessible appliances may be treated as a used visit or may require a separate trip charge.
• Northwest — A Simpson Maintenance Company may refuse or stop service if the work area is unsafe, unsanitary, inaccessible, or presents a risk to the technician, customer, property, or appliance.

This Agreement begins on the date of acceptance and payment of the annual fee and continues for one year unless otherwise stated in writing.

This Agreement automatically renews for successive one-year renewal terms unless the Customer provides written notice of non-renewal at least thirty days before the end of the then-current term. Northwest — A Simpson Maintenance Company will send a renewal notice, including any updated pricing or terms, at least forty-five days before the renewal date.

The Customer may cancel at any time by written notice. Fees are non-refundable for any unused portion of the current term unless otherwise required by law or agreed in writing by Northwest — A Simpson Maintenance Company.

If payment fails, is reversed, or becomes past due, membership benefits may be suspended until the account is brought current. Northwest — A Simpson Maintenance Company may update pricing, plan features, or terms at renewal with advance notice.

Membership discounts may not be combined with other discounts, coupons, warranty concessions, manufacturer programs, or promotional offers unless approved in writing.

No warranty or insurance. This Agreement is a preventative maintenance program only. It is not a warranty, insurance policy, guarantee, home warranty, repair contract, or promise that appliances will not fail.

Limitation of liability. Preventative maintenance helps reduce risk and may extend appliance life, but no guarantee is made that appliances will not break down, leak, overheat, clog, fail, or require repairs. Northwest — A Simpson Maintenance Company shall not be liable for food spoilage, water damage, property damage, mold, loss of use, loss of income, inconvenience, or any indirect, incidental, special, punitive, or consequential damages arising from appliance failure, delayed service, unavailable parts, or conditions outside the company's control.

Estimate approval. Repairs, parts, vent cleaning, diagnostic visits, and other non-covered services require separate approval and may be billed separately.

Non-transferable. This Agreement applies only to the Customer, service address, and listed appliances unless Northwest — A Simpson Maintenance Company approves a transfer in writing.

Governing law. This Agreement is subject to applicable federal, state, and local laws. Any unenforceable provision shall be modified or removed only to the extent necessary, and the remaining provisions shall remain in effect.